Corporate Modules
Module 8: Retail Selling & Customer Service Skill (1 days)
Topic 1: Effective Selling & Retailing Skill
Module 8: Retail Selling & Customer Service Skill (1 days)
Topic 1: Effective Selling & Retailing Skill
- Setting Standard Operations Procedure (SOP)
- Learn the professional ways to greet & serve your customers
- Learn the way to poise, walk & talk in elegance & impeccable manners
- Identify postures, gestures & habits that limit their power & learn ways to overcome them
- 7 steps to sell & close sales (role play by using sales script)
- The verbal communications skill to handle customers (The "Dos" & "Don'ts")
- How to handle sales with grace & ways to handle rejection
- Handling clients complaints & emotion wisely (role play)
- How to identify & communicate with different types of customers
- Mindset training to understand what is customer service imperative (people/product/environment)
- Identify the customers behaviour (DISC)
- How to talk to build instant rapport before selling
- How to provide value added service to win customer heart
